Privacy Protection Policy

pum99 Privacy Policy

Read pum99's full official privacy policy here — our commitment to keeping your personal information safe and secure.

Last updated: 29 October 2026

This Privacy Policy ("Policy") explains what personal information is collected from you when you use the pum99 platform (also referred to as "we" and "the service"), how it is used, who it is shared with, and how your data is protected. By continuing to use the pum99 service, you are considered to have read and accepted the terms set out in this Policy.

We are firmly committed to protecting your personal information and handling it only in ways that are consistent with this Policy. After reading this Policy, if you need any clarification on any point, you can contact us at [email protected].

Section 1

Personal Information We Collect

1.1 Data you provide directly

When you register an account, log in, deposit, withdraw, or use our service, the data we may collect from you includes the following —

  • Name, date of birth, and national ID number (for age verification)
  • Contact details — email address and phone number
  • Payment method information — KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer details
  • Profile information entered by the user
  • Messages sent in support requests

1.2 Automatically Collected Data

When you use our service, our servers automatically record the following technical data —

  • IP address and computer / mobile device type
  • Browser type, version and operating system
  • Date, time (Myanmar Standard Time MMT, UTC+6:30) and duration of access
  • Navigation and gameplay records
  • Data collected from cookies and similar tracking technologies

1.3 Data from Third-Party Sources

We may also receive personal data from third-party services such as payment providers and identity verification services. Any data received in this way is handled in accordance with this policy.

Section 2

How We Use Your Data

Collected personal data is used only for the following purposes —

  • Account Management: To create, verify and maintain your account
  • Service Delivery: To process deposits, withdrawals and gameplay
  • Security and Fraud Prevention: To detect and block unauthorised access, financial fraud and attacks
  • Legal Compliance: To meet anti-money laundering and regulatory requirements
  • Customer Support: To resolve your enquiries and complaints via 24/7 Live Chat and email
  • Platform Improvement: To analyse and refine the player experience
  • Premium Gaming Service: To properly manage VIP tiers and bonus promotions

We do not sell, rent or share your data with advertising companies, social media platforms or unrelated third parties.

Section 3

Personal Data Sharing and Disclosure

We may disclose your personal data to third parties only in the following defined circumstances —

3.1 Service Contractors

We may share data with companies that provide services on our behalf, such as payment processors, technology service providers and data verification services. These companies are not permitted to use the data for any purpose beyond what we instruct.

3.2 Legal Requirements

If we are required to disclose data by law, court order or a request from an authority including law enforcement, we will disclose only the minimum amount required by law and will notify you in advance where possible.

3.3 Ownership Changes

In the event of a company merger, sale or asset transfer, personal data may be involved and will be transferred only to parties that continue to uphold data protection commitments.

3.4 With Your Consent

Any disclosure not covered by the above circumstances will only take place with your explicit consent.

Section 4

Cookies and Tracking Technologies

Our service uses cookies and similar tracking technologies. These technologies keep the service running smoothly and help improve your gaming experience.

4.1 Strictly Necessary Cookies

These cookies are essential for the core functions of the service — maintaining login sessions, security checks and measurement — so disabling them may cause the service to malfunction.

4.2 Functional Cookies

These remember your language preference, calendar settings and gameplay preferences so your next visit is more convenient.

4.3 Analytics Cookies

These cookies are used to understand how the service is used and to continue improving the platform.

You can restrict or delete cookies through your browser settings, but please note that some parts of the service may not work correctly as a result.

Section 5

Data Security and Protection

pum99 applies technical and administrative security measures to protect your personal information —

  • SSL Encryption: All data transfers to the service are protected with industry-standard SSL/TLS encryption
  • Access Control: Staff access to data is restricted on a "need-to-know" basis depending on job requirements
  • Payment Security: Payment data such as KBZPay, Wave Money, AYA Pay and CB Pay is stored only on secure servers
  • Audit Trail: All data access and changes are logged
  • Data Breach Prevention: Proactive security systems block unauthorized external access and unlawful copying

We acknowledge that no security system is 100% foolproof. However, in the event of a data breach, we will investigate and act as quickly as possible and notify those who may be affected in an appropriate manner.

Section 6

Data Retention Period

We retain your personal information until it is no longer needed to fulfil the purposes described in this policy, or until you request that it be deleted.

6.1 Financial Data

Deposit, withdrawal and gameplay records are retained for the period required to comply with legal requirements and anti-money laundering obligations.

6.2 Data After Account Closure

If you request account closure, we will proceed with deleting your data. Any data that must be retained due to legal retention requirements will be kept separately and deleted once that period has passed.

Section 7

Your Rights Over Your Data

As a player on our platform, you have the following rights regarding your personal information —

7.1 Right to Access

You may request to view the data we hold about you at any time.

7.2 Right to Rectification

You may request correction of personal information that is inaccurate or incomplete. This can be done directly through your profile settings or by contacting customer support.

7.3 Right to Erasure

You may request deletion of data that is not subject to legal retention requirements. Please note that doing so will make your account inaccessible.

7.4 Right to Restriction

You may request that data processing be restricted while its accuracy is being verified, or for a specific purpose.

To exercise any of these rights, write to us at [email protected]. We will aim to respond within 14 days.

Section 8

Protection of Minors Under 21

pum99 is a service for adults aged 21 and above only. We do not knowingly collect personal information from anyone under 21. If we discover that we have inadvertently received data belonging to a minor, we will delete it immediately.

If you suspect that we have received data belonging to a minor, please notify us immediately at [email protected].

Section 9

Policy Updates

We may update this privacy policy from time to time. When changes are made, we will update the "Last revised date" on this page, and for significant changes we will notify you in advance at your registered email address.

Continued use of the service after an update is published will be taken as your acceptance of the revised policy. We encourage you to check for policy updates regularly.

Section 10

Privacy Contact

If you have any questions, requests or complaints regarding this privacy policy, you can reach the pum99 customer support team through the following channels —

  • Live Chat: 24/7 Myanmar-language customer support within service hours
  • Email: [email protected]

We will aim to handle data protection requests within 14 days and will keep you informed openly for complex cases that may take longer.

Questions about personal data protection

pum99 collects data you provide when opening an account — such as your name, contact details, payment data, and gaming preferences. We also automatically record technical data when you use the service, including your IP address, browser type, and gaming history. See Section 1 for full details.

We never sell, rent, or transfer your data to advertising companies or social media platforms. Data is only shared when required by law, with service contractors (such as payment providers), or with your clear consent, as described in Section 3.

Data is kept until it is no longer needed for the purposes described in this policy, or until you request deletion. Financial records must be kept longer to meet legal retention requirements. See Section 6 for full details.

Write to [email protected] or use the 24/7 Live Chat within the service. We will aim to act on your request within 14 days of receiving it. Please note that data cannot be deleted before the legal retention period has expired, and that deleting your data will deactivate your account.

All payment data is protected with SSL encryption and stored only on secure servers. Data from payment services such as KBZPay, Wave Money, AYA Pay, and CB Pay is shared only when operationally necessary and is never shared with outside companies. Employee access to data is also restricted on a need-to-know basis.

Disabling some cookies may cause certain features — such as keeping you logged in — to stop working correctly. If essential cookies are turned off, the service may not function properly. Marketing and analytics cookies can be disabled in your browser settings while core service features remain available.

The "Last updated" date at the top of this page will reflect any changes. For significant updates, we will notify you in advance by email to your registered address. We also encourage you to check this page regularly for any updates.