pum99 — Protections for Responsible Players
At pum99, we take player safety and personal financial control seriously. This page explains how to play responsibly, the limit tools available, and how to get help.
Knowing When You've Gone Too Far
Online gaming is a form of entertainment. But it is easy to cross your own limits without realising it. pum99 is designed so players can enjoy themselves. We provide tools so you can decide when to stop and keep control of your budget.
The comfort and safety of players at pum99 is our top priority. Please read this policy carefully and check your own playing habits. If you have any questions, you can reach our Myanmar-language customer service team 24/7 via pum99 Live Chat.
pum99 is a platform for players aged 21 and above only. No one under 21 will be allowed to open an account. Parents are responsible for ensuring children cannot access the platform.
Protection Tools We Offer
Self-Exclusion — Blocking Yourself
If you want to take a temporary or long-term break from playing, you can request Self-Exclusion for a chosen period through pum99 Support. While excluded, you will not be able to access your account.
Setting Deposit Limits
You can set a daily, weekly, or monthly deposit limit. This ensures you will not play beyond the budget you originally set for yourself.
Time-Out — Taking a Short Break
For those who need a temporary pause, you can choose a Time-Out period from 24 hours up to 30 days. Your account can only be reopened once that period has ended.
Checking Your Gaming History
You can review your account's deposit, withdrawal, and betting records. You will have a clear view of which games you have been playing and how much.
Self-Assessment — Reviewing Your Playing Habits
A guided self-assessment form is available so you can ask yourself questions while you play. It helps you spot signs of a gambling problem early.
24/7 Support Service
If you are experiencing gambling-related issues, you can reach pum99's experienced Myanmar-language team 24/7 via Live Chat. You can also email [email protected].
Warning Signs of a Gambling Problem
If one or more of the following signs apply to you, please contact our Support team and ask for help.
How to control your gambling
Deposit Limits
Contact pum99 to set a daily / weekly / monthly deposit limit. Limits take effect immediately, and any increase requires a 7-day waiting period.
Time-Out Protection
You can choose a Time-Out period of 24 hours to 30 days to give yourself a proper break. Your account will only be accessible again once that period has ended.
Self-Exclusion
If you want to stay away from gambling for a longer period, you can request Self-Exclusion from 3 months up to 5 years. During this time, pum99 services will not be available to you.
Support Contact
Contact pum99 Live Chat to set any limits. Our Support team responds in Myanmar language 24/7. Email — [email protected]
A responsible player should be like this
- Understands that gambling is for entertainment only — not a way to earn income
- Sets a gambling budget in advance and sticks to that amount
- Sets their own time limits for playing and follows them
- Can stop when losing without being pulled into trying again
- Makes sure no children are involved while gambling
- Commits to not letting gambling harm family relationships
- Can say with confidence that they do not borrow money to keep playing
- Will contact Support immediately and ask for help if a problem comes up
Age 21+ Restriction and Verification
When registering at pum99, confirming that the player is 21 years of age or older is a core part of our youth protection policy. If we find during verification that a false age was provided, that account will be suspended immediately and any remaining balance may be forfeited.
Parents and guardians — talk with your family about keeping your children and grandchildren away from online gambling sites like pum99. If there is a chance they could access these sites without your knowledge, consider using parental control tools on computers and phones.
If a family member is experiencing problems related to gambling, you can contact pum99 Live Chat and request help restricting that person's account. Email — [email protected]
How to get help
pum99 Live Chat
You can reach our Myanmar-language 24/7 Live Chat to set responsible gambling tools (limits, Time-Out, Self-Exclusion). The process is simple and straightforward — no complications.
Contact by Email
If you want to resolve an issue or request Self-Exclusion, send an email to [email protected]. Our Support team will get back to you.
Your personal information is kept completely confidential, and asking for help is a brave thing to do.
Enter the casino responsibly
Gambling should be fun entertainment. pum99 has tools ready to help you play safely. Whatever game you play, you can keep it within your own budget.